NHTSA Complaint #11514643 — 2012 FORD EXPLORER

My vehicle experienced sudden intermittent connection to the electric power steering gear, which caused a loss of the motor position sensor signal resulting in a shut down of the power steering assist. I struggled to safely steer the vehicle to the side of the road to avoid an accident and running over several people. Luckily I was able to stop in time and avoid any serious injury. There is a known recall for this issue #14S06 for the same year, make, and model of my vehicle but my VIN is not part of the recall. I contacted Ford Customer Care to discuss my incident and they refused to help. My vehicle is currently at a local dealership awaiting repair and I was quoted $3,500 for the cost. This is half the value of the vehicle.