NHTSA Complaint #11514623 — 2018 HONDA ACCORD

The contact owns a 2018 Honda Accord. The contact stated while driving at various speeds, there were abnormal rattling sounds coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who informed the contact that the failure was a known manufacturer defect; however, the dealer informed the contact that they could not repair the vehicle. Additionally, the contact stated while driving 45-60 MPH, the driver's side-view mirror detached from the mirror housing. The contact panicked as he had lost visibility of incoming traffic. Additionally, the forward collision avoidance sensors ceased to function as needed. The contact was unable to veer to the side of the road, and he pushed back the mirror into position while driving. The contact stated that upon reaching his destination, he attempted to secure the side-view mirror in the housing but was unable to. The vehicle was taken to the dealer, who advised the contact to push the side-view mirror back into place whenever the failure occurred. The dealer also informed the contact he would be charged for the repair. The vehicle was not repaired. The contact stated that the failure occurred 5-7 times within two years. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 36,000.