NHTSA Complaint #11513965 — 2017 KIA SPORTAGE

Rear doors are randomly not able to be opened from outside or inside door handles. Multiple clicks of drivers door unlock / lock will sometimes (30-50 clicks) will allow the door to open from the inside handle. Once opened from the inside door handle the outside handle will work until the door is relocked. The locking mechanism clicks ( sounds like other doors ) removal of the door panel did not reveal any clips broken or cables disconnected. It appears the lock solenoid is not traveling far enough. The left rear door is out least used door. If this happens to the right side rear door, passengers would be stuck inside as the door won’t open from the inside or outside. This could ( would ) create an extreme safety hazard. We are reluctant to use the vehicle with more than 2 people due to the potential of trapping someone as one door already failed.