NHTSA Complaint #11513731 — 2017 HYUNDAI SANTA FE

My 2017 Santa Fe SE Ultimate AWD was scheduled for an oil change and yearly NC State inspection and I scheduled that with the local dealer that I use regularly for servicing my Hyundai. On the way to the Hyundai dealership, Johnson Hyundai of Apex, I felt that the engine was making a strange knocking sound when accelerating and seems to have lost power. So I mentioned that to the dealer servicing technician Jeremy and he told me that he too noticed the knocking sound and that they will let me know what is going on. I got my complementary ride back home and in few hours got a call from dealership that I have a blown engine and that they will try and contact Hyundai to see if they will replace the engine. Few day later they called me that Hyundai was going to only pay 90% of the nearly $20000 cost and that I’ll be paying the balance. I insisted full payment but they declined and I am still fighting them to pay for my rental coverage. There were no sign of engine problem or service lights and my suv has been regularly serviced by Hyundai from day one. They need to cover the total cost of the engine as I see there are many other owners that are in the same boat.