NHTSA Complaint #11513695 — 2017 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11513695
Vehicle	2017 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	March 23, 2023
Date Filed	March 24, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

While driving dashboard displayed “shift to P then desired gear.” I stopped on the side of the road. Placed vehicle into park and tried to turn off the vehicle. The vehicle wouldn’t turn off, Displayed “vehicle not in park” Then I placed the vehicle into drive and the dashboard displayed again “shift to P then desired gear.” I was unable to turn off the vehicle no matter what gear I had it on. The check engine light was on, also the service 4WD, service shifter and the stability control. The vehicle also wouldn’t drive forward or reverse. At one point wouldn’t even park. The engine was stuck running for almost 3 hours until I was able to get someone out to pull a plug to shut the engine off. A diagnostic test was done while all the lights listed previously were still on. And no code would appear on the screen. Vehicle was towed and awaiting service.

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