NHTSA Complaint #11513666 — 2019 MERCEDES-BENZ A 220 UNKNOWN OR OTHER

Complaint Details

ODI Number	11513666
Vehicle	2019 MERCEDES-BENZ A 220
Component	UNKNOWN OR OTHER
Date of Incident	February 25, 2023
Date Filed	March 24, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The image from the rear view camera displayed on the console dashboard is mirror/reverse (left & right is crossed). This causes driver to see things that are in the left rear to display on the screen as if it was in the right rear. Cross traffic appears to cone from the opposite side. When backing and turning, the camera shows the opposite direction of where the wheel is being turned. Causes confusion in processing the information. The dealership informed me that it is a software issue and will wait on the upgrade. However, when I called Mercedes, they do not know if and when the software will be upgraded inspite of the numerous reports of the same issue by other owners of different models to the dealership.

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