NHTSA Complaint #11513264 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was idling, the engine was overheating with the coolant temperature warning light being illuminated. The vehicle was taken to an independent mechanic, where the radiator fans were replaced; however, the failure reoccurred while driving 20 MPH. A message advising to pull over was displayed. The contact veered to the side of the road and remained there until the vehicle cooled down. The contact then drove to the independent mechanic, where it was diagnosed that there was a crack in the engine block. The mechanic contacted an unknown dealer, who referred him to the manufacturer. The manufacturer was contacted and referred the contact the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.