NHTSA Complaint #11513211 — 2014 HYUNDAI SONATA

The contact owns a 2014 Hyundai Sonata. The contact stated that while driving approximately 55 MPH, an abnormal knocking sound was heard coming from the engine. There were no warning lights illuminated. The contact continued to drive, but the vehicle lost motive power and stalled while driving. The contact stated that while the vehicle was rolling, he shifted into neutral(N) and restarted the vehicle; however, several unknown warning lights illuminated while accelerating, and the vehicle lost motive power and stalled. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the residence. The contact stated that he had received unknown recall notices related to the failure. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that they could not assist because he had not serviced the vehicle at a Hyundai dealer since 2018. Additionally, the manufacturer advised the contact to file a claim with BBB regarding a class-action lawsuit. The failure mileage was unknown.