NHTSA Complaint #11512964 — 2014 TESLA MODEL S

In 2014, I ordered this Model S P85D, received it on 12/20/2014, I also purchased a 4-year extended service plan. Starting from March 2017, it started to encounter random yet serious problems. The car would randomly produce critical errors, displaying several types of error messages, while losing most of its driving power; the driver would have to perform emergency pullovers onto the road shoulder, if available, before the power rapidly reduce to zero. Then the driver need to restart the main computer (sometimes several times), to reset the error messages. Only after that, the car became drive-able again. I wrote an email to [email protected] on 03/23/2017 describing the problem, since then, this became a chronic issue; Service centers in Virginia, Maryland, and San Juan PR have performed numerous attempts on this problem, none of them was able to fix it. According to my records, for this issue, the car has been in the shop for more than 10 times, and more than a dozen components have been replaced. The total time it has been out of service is more than 380 days. I now consider it "unfixable" by Tesla. This kind of problem have created many dangerous situations when it occurred on the road, especially when the driver doesn't know how to handle it, doesn't pull over on the shoulder quickly, or there's no safe place to pull over.