NHTSA Complaint #11512626 — 2016 FORD EXPLORER

Ford has a recall active until July 2023 involving steering components. The recall was repaired, however the same part failed within 8 months. Ford has informed me that there was a "customer satisfaction program" associated with the recall, that could have the parts replaced AGAIN within six months of repair. I am curious how they can replace parts with what they clearly know to be defective parts, and give a six month limit on replacement. This is poor business as well as potentially harmful or fatal. Recall 21S32 is the original recall notice.