NHTSA Complaint #11512509 — 2013 LINCOLN MKS

Craig Briones 7225 Catalina Isle Drive Lake Worth, Florida 33467 Al Packer Lincoln 1530 North Military Trail West Palm Beach, Florida 33409 3-14-2023 Lincoln MKS (VIN# 1LNHL9EK3DG617409) On March 1, 2023 I brought my 2013 Lincoln MKS with 61,350 miles to Al Packer Lincoln. I have been using Al Packer for routine maintenance and repairs for some time. I noticed a lot of oil coming from the PTU of my vehicle. I complained to Brian Bailes (service writer) and Tim Olson (fixed operation director) that this leak should have Been noticed when my engine oil and filter service was done. It should not have been me to identify a known defect. I explained I wanted the PTU diagnosed and if a new one was needed I wanted the latest model With a Drain plug. I further explained that this is a known Defect and I don’t want to put back the same unit just to have it fail again. I ONLY HAVE 61,000 MILES ON MY VEHICLE. A unit was installed by Al Packer Lincoln but no one ever checked if it did in fact have a Drain port and no one ever called me to approve a unit without the drain. Lincoln/Ford now recommended PTU FLUID CHANGE at 20,000 to 30,000 miles. Hence the drain plug. I have a Lincoln extended service warranty. When I arrived at Al Packer Lincoln on March 14th 2023 I requested to see the unit installed onto my vehicle. I was told it was the latest model (AT4Z7251G). There is a DT4Z7251G, This model supposedly has the drain plug, why didn’t I get this one. Upon inspection there was no drain plug. The unit had paint pen markings all over it however NO STAMPED “G” UNIT ON THE INSTALLED UNIT. I REQUESTED THE parts invoice and was never given one. Where is the paper trail from Lincoln? Why would Lincoln install a non serviceable unit when it will just fail again. I was charged an additional $90.00 for Al Packer to inspect axle boots and the rear differential when this should be included in routine maintenance. Not a great way to protect customers from fut