NHTSA Complaint #11512504 — 2010 TOYOTA CAMRY

Dear Representative. I am submitting a complaint as per Request #605168 Replacement of stick dashboard by Toyota. I have 2010 Toyota Camry and I am the original owner. I have sticky dashboard problem since 2012/2013 and so recently I was just looking around to replace it as now bugs and other things started sticking on it. During my search I found that Toyota has this as recall in 2015/2017 and so I reached out to them for replacement. They rejected my request stating that they had sent me 2 letters notifying about the replacement and I had not responded. I responded back to Toyota confirming that I have not received any letters from Toyota in regards to dashboard. If I had received letters, why would not I replace it. I would like to request NHTSA to investigate the issue further as I asked Toyota if they had any proof to show that I have received the letter and they did not respond to it. Thank you.