NHTSA Complaint #11512069 — 2017 NISSAN PATHFINDER

The contact owns a 2017 Nissan Pathfinder. The contact stated that upon starting the vehicle, the vehicle made abnormally loud sounds. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, where the cooling fan was replaced and the warning light was reset; however, the failure persisted. Additionally, the vehicle would only start after several attempts. The vehicle was taken to the dealer, where it was diagnosed that the PCV hose collapsed and was applying significant pressure on the crankcase, causing an engine misfire. The dealer replaced the PCV hose; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the fractured exhaust clamps were replaced; however, the failure persisted. The dealer diagnosed that the cylinder #1 ignition coil might have failed. The dealer replaced the transmission fluid, coolant exchange kit, and brake fluid. The engine control module (ECM) reprogramming was completed. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was taken to a second dealer; Zeigler Nissan of Gurnee (3175 Grand Ave, Lindenhurst, IL 60046), where it was diagnosed that the long block, exhaust manifold gasket, intake manifold, throttle body, the bank one #1 catalytic converter, and other unknown parts needed to be replaced. The manufacturer informed the contact that she was responsible for the cost of the engine assembly replacement prior to them assisting with the catalytic converter replacement. The vehicle was not repaired. The failure mileage was approximately 36,539.