NHTSA Complaint #11511784 — 2014 KIA FORTE

The contact owns a 2014 Kia Forte. The contact stated that the vehicle had previously been serviced under NHTSA Campaign Number: 20V750000 (Engine). The contact stated that after starting the vehicle, the engine made loud rattling and knocking sounds. The vehicle was towed to an independent mechanic, who diagnosed that the engine and catalytic converter were faulty. The vehicle was then towed to the dealer, where it was diagnosed that the engine needed to be replaced; however, the dealer declined the engine replacement due to the mileage exceeding 150,000. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that they were unable to assist because the dealer was privately owned. The failure mileage was approximately 161,000.