NHTSA Complaint #11511643 — 2017 FORD FUSION

The contact owns a 2017 Ford Fusion. The contact stated while having a routine oil change performed on the vehicle, the mechanic noticed that coolant was leaking into the engine, and that cylinders #2 and #3 were miss firing. The spark plugs were replaced; however, the failure reoccurred. On another occasion, while attempting to start the vehicle, the vehicle would not start, with the check engine warning light illuminated. An independent mechanic diagnosed the vehicle and stated that the timing belt was worn and that the timing belt needed to be replaced. The vehicle was not repaired. The dealer was contacted but offered no assistance. The manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty. The failure mileage was 139,000.