NHTSA Complaint #11511506 — 2014 RAM 2500

The heater in my pickup was not working correctly on the driver's side, so I took it into a shop to have the engine coolant flushed ($150). Within a few weeks, I had a check engine light appear and discovered the thermostat had failed ($350). I had this replaced. Still no heat. It was discovered that my heater core was plugged, could not be flushed, and the sediment from the coolant breaking down caused the failure in the thermostat, the heater core, and had plugged the EGR cooler ($3459 repair). Eide Chrysler informed me they had had a number of these issues occur this winter alone on Ram trucks from this vintage and mentioned Chrysler had changed coolant beginning with Ram model year 2013, and that said coolant was routinely failing between 60-100K miles. Chrysler stated they would not stand behind the repairs since the original warranty had expired. I am the original owner of this pickup, keep it in a heated garage, very seldom tow, and I follow the maintenance schedules. Chrysler's own maintenance schedule states the coolant should be flushed at the earlier of 10 years or 150,000 miles. This truck is 8 years old with 93,000 miles on it. This failure was caused by a systemic defect