NHTSA Complaint #11511455 — 2016 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11511455
Vehicle	2016 FORD EDGE
Component	STEERING
Date of Incident	March 6, 2023
Date Filed	March 12, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

MY VEHICLE HAS 60,000 MILES ON IT PURCHASED NEW AND ALWAYS MAINTAINED AT A CERTIFIED FORD DEALER. WHILE DRIVING ON THE FREEWAY AN ERROR CODE CAME UP ON THE DASH ADAPTIVE STEERING FAULT. MY STEERING WHEEL WENT OFF CENTER TURNED TO THE LEFT. I HAVE LOOKED ON LINE AND THERE WAS A BULLETIN FROM FOR IN 2019 TO FIX THIS PROBLEM OWNERS WERE SUPPOSED TO BE NOTIFIED AND WE WERE NOT. DELAERS WERE SUPPOSED TO FIX THIS IF LETTERS WERE NOT RECEIVED WHEN SERVICE WAS PERFORMED. I AM DOING ALOT OF READING AND DELAER SAYS COMPUTER MODULE NEEDS TO BE REPLACED 2600.00. ON LINE FORUMS SAY STEERING WHEEL REPLACEMENT. VERY FRUSTRATING TO HAVE A CAR WITH LOW MILES WITH A DANGEROUS UNSAFE SITUATION AND DELAER SAYS REPAIR THROUGH FORD IS NO LONGER AVAILABLE THAT THE PROGRAM EXPIRED.

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