NHTSA Complaint #11511315 — 2018 KIA FORTE

Two weeks ago I started to experience issues with my car stalling in the engine making a knocking or clicking noise. Two days after this started the engine noise was so loud in the car kept stalling that I could not drive the vehicle. I have a 100,000 mile powertrain warranty on the vehicle. I told the vehicle to a Kia dealership and it was determined that the engine needs replaced. They have denied my warranty because I do not have all of my maintenance records for oil changes. Unfortunately for myself I didn’t take my vehicle to the dealer for oil changes I had a family member change the oil for me over the past 4 1/2 years of owning the vehicle. I bought this vehicle from Kia because of this warranty. This is the only vehicle I have it is impeding on me getting to and from work. I have several maintenance records of oil changes at a garage that I take my car for inspections, tire changes, brakes,alignment and oil changes. Is there anything that I can do to get Kia to honor this warranty. When I called Kiya of America customer service the woman that I spoke with told me that I needed to go to the places where I purchase oil and get receipts. I purchased oil at auto parts stores they never took my name so how am I supposed to get these receipts. And most of the time I paid cash. Any help or guidance would be greatly appreciated.