NHTSA Complaint #11511011 — 2015 HYUNDAI TUCSON

I am writing to express my concerns regarding the recall repair performed on my 2015 Hyundai Tucson on October 5th, 2022. I have received numerous letters from Hyundai regarding an open recall and finally received a notice stating the remedy was ready. I scheduled an appointment with Matthews Hyundai of Syracuse and took the vehicle for the recall. Unfortunately, after taking the vehicle back to the dealership, I was advised that the check engine light was on and the issue was a result of a faulty knock sensor and purge valve. I was asked to pay more than $100 for the repairs. However, after further discussion, it was concluded that I wouldn't be charged. However, after only two days, the engine check light came on again, and the speed reduced to 45 MPH on the highway. I was then told that the problem was from the ignition coil and was charged $232.72 for the repairs. Despite paying the full price, the same problem occurred again, and I had to take the vehicle back to the dealership seven times, paying a total of $1,160.67. Throughout this recall repair failure, the vehicle's check engine light would come on, or it would randomly lose power, making a knocking sound and reducing speed even while driving. I no longer feel safe in this vehicle, and it has resulted in thousands of lost wages as it is the only vehicle I use for my work and personal use. On December 1st, I wrote a complaint to the New York division of vehicle safety and was advised to take the vehicle to a different Hyundai authorized dealership for diagnostics. I took the vehicle to Burdick Hyundai of Cicero, and after a week, they stated they were able to find the problem. However, Hyundai denied the claim for repairs on the vehicle. Since then the vehicle inspection has expired, and I took the vehicle to a shop for inspection. They stated they could not pass the inspection as the vehicle speed would not exceed 45MPH.