NHTSA Complaint #11510953 — 2021 RAM 1500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11510953
Vehicle	2021 RAM 1500
Component	ENGINE
Date of Incident	February 17, 2023
Date Filed	March 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

When I started my vehicle the starter failed to disengage. The vehicle was unable to shut off. The only way to turn the vehicle off was to remove the battery cables. If I reattach the battery cable to the engine the vehicle try's to start on its own but is unable to, it just keeps turning over. The original starter failed and was replaced in January 2023 by a Ram dealer for the same issue. The dealer was able to find a replacement part at another dealership to avoid the long wait time to get the part. The current wait time is 30 days for the dealer to get the replacement part. I was told by the dealer that Ram will only provide rental coverage for 5 days.

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