NHTSA Complaint #11510816 — 2005 DODGE RAM 1500

On Feb. 20, 2023 my 2005 Dodge Ram 1500 was worked to have a repair for the AirBag Recall. I spoke with someone at JT's Dodge to set up the appointment PRIOR to 2-20-23 and was NEVER verbally informed that there was a posed risk of my dash being cracked and so I set up the appointment. I tried to update my information BUT the young lady on the other end REFUSED to update it stating I've been there before in the past. MY TWO listed phone numbers are correct (over 10 years) and my address reflected was not updated to my new home address. On the day of Feb. 20, 2023 I sent my son-in-law to take my truck to have the recalled air bag repaired, which he did. He reports being told in a non urgent, very vague manner that there's a possibility of the dash cracking and per the Service Manager "it doesn't happen very often but we have to tell you". My son-in-law signed the paperwork to have the airbag repaired. I was gravely ill and unable to take it myself or I would have. He signed the form; the service manager took photos showing there was NOT any cracks prior to the work being done and other photos showing a crack after the work had been done. I WAS NEVER CONTACTED at either working phone number listed on file. When I finally reached someone several days later they showed no concern. I now have an 8.5 inch crack in my dash putting myself and passengers at SAFTY RISK. POTENTIAL RISKS: My airbag is NOT properly pressurized, a delay with or the airbag not deploying at all if involved in a MVC/MVA, possibility of the airbag deploying WITHOUT being involved in a MVC/MVA and over time the crack could become larger/longer allowing dirt particles to get into the crack causing electrical problems or a malfunctioning airbag sensor. WHICH places myself and passengers in great danger at any moment. Apparently this is a known (uncared about) issue as reported by Dodge who has DISCONTINUED the dash saying it is "OBSOLETE", refusing to offer repairs or replacement, resolution.