NHTSA Complaint #11510783 — 2015 FORD EXPLORER

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number	11510783
Vehicle	2015 FORD EXPLORER
Component	SEAT BELTS
Date of Incident	January 7, 2023
Date Filed	March 8, 2023
Mileage	64,710 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2015 Ford Explorer. The contact stated while starting the vehicle, the contact seat belt warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the seat belt sensor needed to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and informed the contact that the vehicle had exceeded the warranty extension and was no longer covered. The contact researched online and related the failure to Ford Customer Satisfaction Program: 21B11 (Seat Belts). The failure mileage was 64,710.

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