NHTSA Complaint #11607060 — 2015 FORD EXPLORER

The inflatable seat belts on the middle row of 2015 Explorer Sport have broken. The buckle component on the R passenger side completely locked into place with a child buckled into it, and the child had to squirm and be pulled out of the belt. It is locked into the buckle. The L driver side buckle is cracked apart and causing the same issue. I am unable to transport my family safely with the lack of the use of these 2 seat belts. I have taken this to a independent service center to be checked/fixed as Ford dealership couldn't service my vehicle for 6 wks from now, and independent service company has told me that the part is consistently an issue and is constantly on back order. I have been told there is no release date for when part will be available. I filed a complaint with Ford Customer service and was told there is nothing they can do to help. No warning, no alerts - this just happened on a hot day with kids in my car unable to get out of a seatbelt. I can NOT use a vehicle because of lack of seatbelts.