NHTSA Complaint #11510751 — 2011 MERCEDES-BENZ ML350

Brakes died in may, 2022 and it took the dealer to September to inspect as it was part of recall. They told me they had to order the part so i called every 3 weeks to see if it came in. In december they said they need to inspect to see if it is covered. Again they inspected and said yes it is and we need to order the part (this is Crown Eurocar Mercedes in St Petersburg). At the same time I called Mercedes USA (they gave me a case number 2-37306691522). They picked up the car in December and since then it has been the same run around. THEY ARE NOT ATTEMPTING TO FIX THE PROBLEM. I am begging your department to help in this matter.