NHTSA Complaint #11510596 — 2010 CHRYSLER TOWN AND COUNTRY

Local chyrsler will not replace parts that have been recalled. I was told when to come in to have the parts replaced. they had the parts. I came in, after 3 hours they told me they had to order the parts. The next morning they emailed they had the parts. I could come in the next day at 2:00,I said ok. Then I received an email an hour later that my appointment was at 9:21 that morning,it was now about 11. I don't have a phone, and my emails were blocked when I tried to contact them. They are giving me the royal run around. Can you help me? Should I just forget the whole matter? Dealer is in Gaylord. ; ;