NHTSA Complaint #11510513 — 2018 FORD F-150

I noticed the truck began rattling in the mornings or when the engine was cold. I was driving on the freeway when it started losing power and the check engine light was flashing. It had been misfiring and progressively got worse. I managed to get off the freeway in time to shut the vehicle off. The vehicle has gone through diagnostic testing at a Ford dealership. The service tech informed me that the cam phasers needed to be replaced because they were sticking and the computer needed to be reprogrammed. The computer was then reprogrammed and I drove the vehicle home, 5 miles away, and it would not start again. After some research, I was made aware that the CAM PHASERS are a KNOWN ISSUE on the Ford F 150 Raptor through the Customer Satisfaction Program no. 21N03-initiated by NHTSA. This replacement covers the 2017-2020 F150 Raptor if manufactured at the Dearborn plant between March 2016-Nov 2019. I have confirmed the vehicle was built at that location in the time period mentioned. I brought this up to the tech, service manager at the Ford Dealership as well as Ford Customer Relationship Center and I was told numerous times that the VIN no. does not qualify. This is a safety issue, recognized by Ford, and should be covered. I was told to contact the NHTSA to seek qualification of my vehicle.