NHTSA Complaint #11510184 — 2018 TESLA MODEL 3

BACK OVER PREVENTION: WARNINGS issue reported to NHTSA

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Complaint Details

ODI Number	11510184
Vehicle	2018 TESLA MODEL 3
Component	BACK OVER PREVENTION: WARNINGS
Date of Incident	March 4, 2023
Date Filed	March 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

Tesla recently pushed out a significant software update version 2023.2.12. Like a similar software upgrade last year, the upgrade wipes out all user profiles and rearranges control settings. The sudden change makes it hard to find simple and necessary control features of the car. The driver is significantly distracted trying to find where the new controls are. Some are hidden. Some are no longer visible. Software update is inherently unsafe especially for older drivers. In addition, the controls panel font is so small that many of the controls cannot be seen by older drivers. We have complained to Tesla that this is inherently unsafe and poses a risk to motor vehicle safety. No response.

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