NHTSA Complaint #11510122 — 2015 TESLA MODEL S

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11510122
Vehicle	2015 TESLA MODEL S
Component	STRUCTURE:BODY
Date of Incident	February 18, 2023
Date Filed	March 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The retracting door handle mechanism is defective. The motor that activates the door handles breaks and I cannot open my passenger doors from the outside. I have to deactivate the child safety locks and open the door from the inside. This creates a hazard in emergency situations. I have two young children that are still in car seats. They need assistance in and out of the vehicle. Tesla has replaced both the rear passenger door handle mechanism at cost. The tech says this is a known problem for early models of this car.

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