NHTSA Complaint #11510042 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that coolant was leaking from the vehicle. While driving at an undisclosed speed, the vehicle stalled and left her stranded on the highway. The engine overheating message was displayed. The contact removed the coolant cap and noticed that the coolant reservoir was empty. The contact added more coolant and a stop leak solution. The vehicle was taken to an independent mechanic who was unable to locate the leak. While driving and watching the temperature gauge, she heard an abnormal screeching sound. The contact was able to stop and noticed that the engine overheating message was displayed. The contact added coolant which leaked out. The vehicle was towed to an independent mechanic who informed her that the water pump needed to be replaced. The vehicle was not repaired. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 111,040.