NHTSA Complaint #11510020 — 2012 HYUNDAI VELOSTER

I am writing to formally file a complaint against Hyundai USA regarding the engine damage, defect caused by connecting rod bearing failure that I am experiencing with my 2012 Hyundai Veloster. Hyundai is fully aware that countless owners have experience the same issues and have sent letters detailing the problems. I have always choose a Hyundai affiliated dealership to have all my services and repairs done. It has always been more expensive, but I wanted my vehicle to be in good shape and believed that I would receive the best services through them. The problems with my vehicle started in late 2019 or early 2020 when I was driving with my family on the highway. It felt as if the car was about to fall to a sudden stop, and the speed suddenly started decreasing, and eventually the vehicle couldn’t go over 60 miles/ hour and dropping even lower. That problem created a safety hazard to me and my family since we were driving on the highway and were hundreds of miles away from our destination. After months of not being able to drive the car and having the same problems, I took the vehicle back to the dealer’s service center and had paid them to have some repairs done. However, after a few days, the same issue started again, and had to get it repaired again. The same problems persisted, and after consulting with the technicians, I was told that the dealer had contacted Hyundai and that it is a manufacturing defect and Hyundai needs to change the engine since all the many repairs that had been done but did not solve the known issues. They had reassured me that because I have always kept with regular maintains of my vehicle through the affiliated Hyundai dealers and should have no problems getting the engine replaced. The engine still has not been replaced, all the while I am still paying car insurance on the vehicle. I have bled enough money on a vehicle that I am not be able to drive. I shouldn't have to pay Hyundai close to $5,000 for their defected engine.