NHTSA Complaint #11509936 — 2011 MAZDA MAZDA3

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11509936
Vehicle 2011 MAZDA MAZDA3
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My seat lifter broke causing the driver's seat to rock back and forth. I brought my vehicle to my local dealer on 05/18/2022 to have an outstanding NHTSA recall 17V-082 performed to repair the issue. I was informed that the necessary part to repair the seat was on backorder and there was no ETA, but that I would be contacted when a part was available. Over the following nine months, I periodically followed up to see if they had received the part, culminating with being told by the dealer on 03/02/2023 that the part order was canceled and flagged as no longer available and that I needed to contact Mazda directly. I then called Mazda, who told me that the part was indeed marked as retired and advised that I seek an aftermarket replacement, of which none is available. They did check in my local area and found only one remaining part in a dealer's inventory, which I'll be driving to on 03/11/2023 to have the repair done. There has been no consideration made by Mazda for my safety while driving the vehicle, and for anyone still requiring this repair, the part is "retired" and no longer available from Mazda for an open recall.

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