NHTSA Complaint #11509767 — 2015 FORD EXPEDITION

Blower in front of Expedition worked intermittently - recall issued for Blower Motor to be replaced because it could "cause damage to surrounding components". Called on 2/20/23 to schedule recall work to be done. 2/22/23 We started to smell a burning smell right before recall was performed (Scheduled for 2/28/23) so called the dealer and asked if we needed to bring it right in or if it would be ok to wait til 2/28. We opted to wait but I was nervous to turn on the heat so tried not to use the car during the snow storms. If I smelled the burning I immediately turned off the heater because didn't want a fire to start(which also poses a safety risk as well as it was blizzards that week and it made it so the defroster wouldn't work). When they did the recall they only replaced the Blower Motor. They called at 2:47 on 2/28 to tell us the issue was resolved and when we picked up the automobile the blower still wasn't working. They took it back and determined the Blower Motor Resistor and Pigtail wires had melted but it wasn't covered under the recall even though the burning/melting wires and burning smell could result in a fire which puts my family at risk.