NHTSA Complaint #11695581 — 2015 FORD EXPEDITION

Purchased 12/2023 2015 Ford Expedition April of 2024 we began to have issues with the Sync System and Climate Control. We took it back to the original dealer and a second Ford dealer and neither was able to diagnose the issue. As they could not get it to duplicate while there. However it has happened numerous times since. The symptoms seem to have no rhyme or reason as to when they will happen, but they do follow the same pattern each time. The Sync screen will turn itself off completely and randomly. Screen goes Black System shuts down as if the power button was pushed. When you do push the power button to turn the system back on the temperature display in the left hand corner will no longer be displayed. This is the indication the system is still not working properly. The Air Conditioner will then turn itself off. Then the blower will switch to defrost and high heat, all in its own. You cannot adjust the setting or turn the heat off. It continues to blow on high heat in defrost mode until it decides to switch back to AC. This could last 2 seconds could be 20 minutes It will also read the gas gauge wrong, registering 20 miles left of gas even if you just filled up. This has all happened in the summer months causing extreme heat in the vehicle even with all the windows down. We replaced the Blower motor resistor and its wiring harness. Checked the blower at the same time, it is running smoothly. We also replaced the relay #3 responsible for climate control. We attempted the replace the intake manifold temperature sensor, but have been sent the wrong sensor twice, and it does not fit correctly. Now we have a fan running so loudly it sounds like out engine is idling high when it is not. We also now have no heat at all in the vehicle. When I checked the recalls the dates for the 2023 (22S56) are within the recall years but our vin says it's not. Manufactured 9/2014 Recall is for 1/2014-6/2017 No heat in the winter and extreme uncontrollable heat in the summer