NHTSA Complaint #11509180 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11509180
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	December 17, 2022
Date Filed	February 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

My husband was driving and said he heard a knocking noise. We pulled over and had no oil. We put 5 quarts in and drove to the Kia dealership in Huntsville AL. We kept losing power and stalling while we drove. They said we needed a new engine. It was a known issue but not under warranty or recall. They quoted us over 14k to fix it. We trailered it home and have been praying for a recall since it is a known issue. I saw people on a facebook group say to report the problem to you. They have had luck getting help from your department. I originally leased the vehicle and the bought it after lease was up. I still owe on the vehicle and have kept up on maintenance. Thank you for your time, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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