NHTSA Complaint #11508979 — 2013 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11508979
Vehicle	2013 FORD EXPLORER
Component	ENGINE
Date of Incident	September 15, 2022
Date Filed	February 24, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

Water pump failure, this part has been recalled on most Ford explorers but not mine and I’m unsure why. My water pump has failed and is causing additional damage to hoses and the engine due to overheating. My vehicle overheated on the interstate and was completely drained of water. I had to pay a $400 tow bill and walk over 10 miles home. The water pump started working again and then once again stopped working. This has caused a lot of problems to my safety and well-being, not to mention I have lost my job due to being late for work multiple times due to not having a reliable form of transportation. A quick Internet search has showed me this is a very common issue for my vehicle and I believe Ford should be held responsible for the faulty part.

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