NHTSA Complaint #11508861 — 2020 FORD FUSION

The contact owns a 2020 Ford Fusion. The contact stated that while attempting to drive forward after reversing the vehicle, the vehicle failed to move. The wrench symbol displayed stating there was a system malfunction however, the contact was unsure of the system failure. The contact stated that the diagnostic App linked to the vehicle stated that there was power train malfunction causing reduced power. The contact stated that someone mechanically inclined inspected the vehicle and informed her that the cable shifter bushing had detached causing the gear shifter to move from drive to park. The contact had not taken the vehicle to the dealer. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 80,000.