NHTSA Complaint #11508750 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated while her husband was driving 30 MPH, the vehicle failed to respond upon depressing the accelerator pedal. The brake pedal was depressed but failed to respond. Additionally, the gear shifter was stuck, and the contact's husband was unable to change gears. The check engine warning light was illuminated. The contact's husband veered to the right lane and the vehicle stopped independently after several yards. The contact stated that the vehicle rolled forward while parked. The contact's husband restarted the vehicle and drove to the nearby residence. However, upon driving the vehicle to the dealer the following day, the failure reoccurred. The vehicle was towed to the dealer, where the recall repair of NHTSA Campaign Number: 22V413000 (Power Train) was completed; however, the failure reoccurred the same day. The vehicle was taken back to the dealer, where it was diagnosed that the transmission needed to be replaced. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer for second opinion. The vehicle was not repaired. The failure mileage was approximately 122,000.