NHTSA Complaint #11508660 — 2008 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11508660
Vehicle 2008 FORD ESCAPE
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

While driving in a city at about 30mph, my power steering froze and I could not easily make a turn. As a result, I had to stop on the side of the road and inspect what went on. A 'wrench' and a warning control light came on stating 'power steering assist failure'. I was able to drive slowly to my mechanic, with a very limited steering, to diagnose the issue. The error code that appeared on the diagnostic interface was B2278 - Steering Shaft Torque Sensor Malfunction. I was very lucky to drive on a slow road because driving it on a freeway could have been disastrous, maybe fatal in a worst case for myself and others on a freeway. There were no prior signs to the failure. I loved driving the car because it was very reliable. I drive my kids to and from school in this car. I contacted the manufacturer and a few dealerships about this. It turns out that there was a safety recall for 2008 - 2011 Ford Escape and Mercury Mariner vehicles (14S05). However, my car, for some reason, was never on a recall list. My car's power steering torque sensor failure clearly satisfies the safety recall requirements. Is there a way that I could take this back to a FORD dealership and get it fixed under the safety recall? I am currently residing and driving this car in Poland.

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