NHTSA Complaint #11508624 — 2015 MERCEDES-BENZ GL550

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11508624
Vehicle 2015 MERCEDES-BENZ GL550
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ND

Consumer Description

Upon receipt of vehicle, when the weather was nice, a rattle in the engine compartment appeared to take place intermittently. Upon diagnosis by a dealership, intermittent was confirmed to take place on a cold start, and not intermittently. Upon further research, it was found the rattle is related to a manufacturer's defect with the timing chain tensioner(s) and their interaction with the valves. My safety was put at risk substantially. I live in the cold upper midwest. Every start of the vehicle is a cold start, and if I risk damaging my engine at any given hour, during the dead of winter, with little to no available funds, I am at risk of hypothermia, starvation, even death. The problem, as noted in paragraph one has been reproduced by a dealer. The vehicle has not been inspected by the manufacturer in full, but the issue is known by Daimler since 2013 for certain. No warning lamps or messages are associated with the issue. The only symptom is the rattle in the engine compartment, and when appropriate tension with the timing chain is obtained, the rattle immediately goes away.

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