NHTSA Complaint #11507912 — 2013 AUDI Q5 ENGINE

Complaint Details

ODI Number	11507912
Vehicle	2013 AUDI Q5
Component	ENGINE
Date of Incident	February 15, 2023
Date Filed	February 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The coolant system on this car was repaired by Santa Monica Audi in jan 2020. Less than three years later he the coolant is leaking again with dangerously low level of coolant in the engine. This is a real safety hazard and could lead to a fire or engine overheating This is compounded by Audi Santa Monica charging $310 to simply perform a visual inspection which confirmed the water pump and thermostat needs replacing. Even though it’s related to the earlier coolant pump recall, the burden is on the consumer to pay and the elevated Safety risk remains.

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