NHTSA Complaint #11507732 — 2021 HONDA ACCORD

The infotainment system is both unresponsive and self operational. It operates on its own as if it's being pressed (ghost touching) while simultaneously not responding to my touch. Impossible to safely use navigation as screen will pan or switch functions entirely. Same goes for using phone via Bluetooth. I cannot answer or hang up. Radio randomly turns on, changes stations etc. It's a complete mess. All of which is very distracting and adversely affects my ability to focus and safely control the vehicle. Honda insists that it is all software related - doubtful - so they refuse to change it out. They claim a software update is being worked on. Car has now been out for over two years and still no update. So 2 years with no update for a single software issue, yet they were able to design and build an entire new '23 model with multiple new software components in less than a year. Obviously little attention is being given to this, if at all. Please step in. I have some videos available.