NHTSA Complaint #11507610 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11507610
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	September 16, 2022
Date Filed	February 16, 2023
Mileage	75,114 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The contact owns a 2017 Kia Sorento. The contact stated while driving 65 MPH, the vehicle lost motive power and decelerated to 25-30 MPH. The check engine warning light was illuminated, and the vehicle shuddered significantly. The contact veered to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the cylinders #1 and #4 were misfiring. Additionally, the dealer stated that oil residue was found on the spark plugs, indicating that the engine was consuming an excessive amount of oil. The dealer diagnosed that the engine long block needed to be replaced. The dealer replaced the long block, the engine, and the cylinders. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 75,114.

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