NHTSA Complaint #11507591 — 2013 FORD ESCAPE

11507580 – Consumer attempted to use the website to file the complaint. Attempt was not successful. The consumers computer battery was depleted. The contact owns a 2013 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle stalled with several unknown warning lights illuminated. Additionally, there was a "Stop - Service Engine Immediately” message flashing on and off. The contact stated that she was able to add some water from a water bottle to the coolant reservoir and the engine temperature lowered and the vehicle operated normally. The contact stated that the failure had become a recurring failure and occurred at various speeds. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the heater control valves needed to be replaced. The contact was informed that coolant was leaking from the coolant lines and caused the stalling. The vehicle was not repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The failure mileage was approximately 130,000.