NHTSA Complaint #11507488 — 2015 HYUNDAI SONATA

I purchased my 2015 Hyundai Sonata new in Hawaii while stationed there with the military. A few years later the paint on the hood and roof started to peel as seen in the picture with the hand. I took the car back to the dealership I purchased it from and inquired about the peeling paint (the car was barely driven as Hawaii is small and i was deployed most of the year). The attendant said it was not covered and there was nothing Hyundai could do about it. I then paid out of pocket over $500 to get these areas painted. Recently now January 2023, the paint started peeling in numerous locations (except where i had gotten the car professionally painted to fix the previous peeling). It has been flying off while driving in patches which made me nervous. I am currently stationed in NJ, so i went to the local Hyundai prior to deployment in November and the attendant said it was a known issue with my color paint (it was defective) then he took pictures to file the claim. Hyundai came back and said they would cover 75% of the cost leaving me to pay about $400 out of pocket. i was not ok with this as i had already paid out of pocket for their mistake, and the car was continuing to peel even just in the week that passed so i am sure down the road it will peel. i called customer care (as that was what the dealership directed me to do since i was not happy with 75%) i spoke to a manager who said it is up to the dealership what they want to cover. i told the manager the dealership said it was up to Hyundai and to contact customer care, the manager then hung up on me. at that point, i called the dealership back and explained what happen. they said that was not true and the could offer 75%.