NHTSA Complaint #11507331 — 2021 RAM 1500

I purchased a 2021 Ram TRX in Nov of 2021. The tailgate had opened on its own several times over 9 months until Nov 2022. I complained to dealer during oil changes and they said it was my fault and blamed me for not shutting it hard enough or hitting release button in my pocket. I had 8 instances of the tailgate coming open. One I had my cargo load calm out onto highway. Two I had my golf clubs fall out onto highway. Three I had my tailgate hit my boat trailer jack. I went to an independent shop to determine if they could help some dealer never even recorded my complaints or requests. On inspection we found the strikers severely out of alignment and adjusted them to fix issue. We recorded videos and photos of the alignment prior to adjustment and after. In Dec 2022, Ram issued a recall for this exact issue. They then inspected my vehicle and noted the adjustments we made and the facts it was out of alignment prior. Marks could be easily seen where it was factory installed and where we adjusted to remediate. Stellantis and Ram are now denying all liability for my losses and damages prior to the recall since I repaired outside of Ram despite their refusal to repair after several losses incurred.