NHTSA Complaint #11506755 — 2017 CHEVROLET SILVERADO 1500

I believe the General Motors Video Display Module Digitizer has a design flaw that affects vehicle safety. This is the appliance in the center of the dashboard to the right side of the driver controlling audio and clock operations. It is a large touch screen. Also, the instrument cluster located over the steering wheel is affected. This is the digital display that reports vehicle velocity, tire pressure, gas mileage. What are the symptoms? During vehicle operation, the video display to the driver's side will randomly cycle through alternate operations not requested by the user. For example, while listening to radio station "A", the unit will switch to radio station "B". Then, the clock will be displayed in "full screen mode". Then, the unit initiates phone calls to people from my contacts list on my phone. In addition, the display unit over the steering wheel is connected to the side unit and will randomly change display. Each time these units change operation, the system emits an audible beep. All this is distracting and increases the workload of the driver (talking on the phone while driving trying to explain that you didn't mean to call the person), thus representing a safety hazard while driving. While the misbehavior comes and goes, at its worst, the unit will change operation a few times per minute. I made a video of the misbehavior, which I can share with you upon request. The behavior is reproducible. Why do I say this is a design flaw requiring NHTSA safety recall? The unit is relatively new but past its warranty period: the vehicle has 57,000 miles. And multiple vehicle owners are affected: see web sites containing reports from other owners reporting the same problem with their relatively new vehicles: https://www.gm-trucks.com/forums/topic/252750-touch-screen-has-a-mind-of-its-own/ https://www.gm-trucks.com/forums/topic/255203-touch-screen-problems/ GM charges $900 to install a new unit, but I believe the problem is a design flaw and will occur again.