NHTSA Complaint #11506653 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that on separate occasions while driving at an undisclosed speed, the vehicle intermittently hesitated and stalled. The contact stated that on multiple occasions he was able to restart the vehicle. The service engine warning light was illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that on another occasion he smelled a burning odor throughout the vehicle. The vehicle was towed to the dealer where it was diagnosed that the engine control software needed to be updated along with unknown repairs. The vehicle was not repaired. The contact stated that he became aware that the VIN was included in the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) from the Low Jack App. The manufacturer was notified of the failure and the contact was informed that parts would be available within two years. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.