NHTSA Complaint #11716744 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); and the vehicle was taken to the dealer, where the engine control software was updated as an interim repair. The contact became aware of a strong fuel odor. There was no warning light illuminated. The dealer was notified of the issue, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 47,000.