NHTSA Complaint #11506469 — 2020 HYUNDAI ELANTRA

The contact leased a 2020 Hyundai Elantra. The contact stated upon taking the vehicle to the dealer for the cabin air filter replacement, she was informed that there were rodent feces, leaves, and grains inside the cabin filter. The contact was informed that the debris was also present in the blower motor, which caused the blower motor to make abnormal grinding sounds when engaging the heating system. The dealer informed the contact that the failure was caused by rodents. Additionally, the contact stated that there was a strong feces odor coming from the vents. The contact stated that the failure had been reoccurring, causing the cabin filter to be replaced approximately once a week. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 3,000.