NHTSA Complaint #11506059 — 2022 CHRYSLER PACIFICA PLUG-IN HYBRID
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11506059 |
| Vehicle | 2022 CHRYSLER PACIFICA PLUG-IN HYBRID |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
My car has lost power unexpectedly while driving 3 times in the past month. Twice on the highway, and once in a residential area. I had to coast until I could safely pull over. The engine light stays lit for up to 1 day. The "D" in the gear shifter flashes. After turning off the ignition for several minutes, the engine will restart and the car can resume driving. The Chrysler service department says they cannot find anything wrong with my vehicle and it may be due to the recall issue. This sudden loss of power is extremely dangerous and I am fearful every time I drive this car. Customer service has been extremely unhelpful. A case has been opened for me for 2 weeks now and no one ever calls me, even though I have been repeatedly told someone will reach out to me. I have been calling almost daily and all I am told is that there is no repair available for the recall out on my vehicle and they cannot provide me with a rental. I'm not sure what needs to happen before someone will help me. Either I will end up in a vehicle collision and I will have to pursue legal recourse, or I may have to look into the lemon law. Extremely disappointed in Chrysler.
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